bdt2 Privacy Policy

1. Introduction and Overview

bdt2 (referred to herein as "we", "us", or "the platform") is an online casino and betting service provider operating for users in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to ensuring the protection of your personal information.

This privacy policy clearly informs you which of your information is collected when you use the bdt2 website, mobile platform, or any related services, how that information is used, and how it is kept secure.

2. Types of Information We Collect

We may collect the following types of information to provide and improve our services and to manage your account:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only for those aged 21 or above)
• National ID or passport number (applicable where identity verification is required)
• Copy of photo ID (where required in the KYC process)

2.2 Contact Information

• Email address
• Mobile number
• Current address (where required)

2.3 Financial Information

• Deposit and withdrawal transaction records
• bKash, Nagad, Rocket, or bank transfer account identifier details
• Transaction history and amounts

2.4 Technical Information

• IP address and device type
• Browser version and operating system
• Login time, session information, and activity logs
• Information obtained through cookies and similar tracking technologies

2.5 Gaming Activity Information

• Gaming history, bet amounts, and results
• History of bonus and promotional offer usage
• Usage patterns related to favourite games and betting preferences

3. How We Collect Information

We collect your information in the following ways:

• Information provided directly: Information you provide during the registration, login, deposit, or withdrawal process.
• Automatic collection: Technical information collected through cookies, pixel tags, and log files while browsing our platform.
• From third parties: Information received from payment processors (such as bKash, Nagad, Rocket) or identity verification services.
• Support communications: Information provided when seeking support via live chat or email.

4. Purpose of Using Information

We use the information collected from you for the following legitimate purposes:

• Completing account registration, management, and verification processes.
• Accepting deposits, processing withdrawals, and handling financial transactions.
• Providing gaming services and personalising your experience.
• Implementing responsible gaming policies and identifying problematic gaming behaviour.
• Preventing fraud, money laundering, and other illegal activities.
• Providing promotional offers and bonuses according to your preferences.
• Technical development of the platform and improving service quality.
• Meeting applicable legal obligations and fulfilling regulatory requirements.
• Providing customer support and resolving complaints.

5. Sharing and Disclosure of Information

We are committed to protecting the privacy of your personal information. Information may be shared only in the following limited and specific circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, game operations, or KYC verification. Only the necessary information is shared with them, and they are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose necessary information based on a court order, statutory investigation, or a lawful request from a relevant authority.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance if such an event occurs.

5.4 With Your Consent

Outside of the cases above, we do not disclose your information to any third party without your explicit consent.

6. Cookies and Tracking Technologies

bdt2 uses cookies and similar technologies to improve the quality of its services and enhance your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Indispensable for login sessions, security, and the basic functionality of the platform.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Used to analyse user behaviour and improve the platform.
• Marketing cookies: Used to display promotional content relevant to you.

You can control or disable cookies through your browser settings. However, disabling cookies may cause some features of the platform to not work properly.

7. Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: For the entire duration that the account remains active.
• Closed accounts: Financial transaction and identity-related information is retained for a minimum of 5 years after the account is closed.
• Legal liability: Where long-term retention is mandatory under applicable law, for that required period.
• Cookies and session data: Deleted at the end of a session or after a set period, depending on the type of cookie.

8. Your Rights

You have the following rights regarding your personal information:

• Right of access: The right to request details of what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances — however, this may not always be possible where legal obligations exist.
• Right to object: The right to object to the processing of your information for specific purposes.
• Marketing opt-out: The right to opt out of promotional communications.
• Data portability: The right to request your information in a structured and readable format.

To exercise these rights, please contact our support team. We will respond to your request within 30 days after appropriate identity verification.

9. Data Security Measures

bdt2 applies industry-standard technical and organisational security measures to protect your personal information:

• SSL encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology.
• Encrypted database: Stored sensitive information is protected with AES-256 or equivalent encryption.
• Access control: Only authorised personnel have access to information on a need-to-know basis.
• Regular security audits: Platform security is regularly tested and updated.
• Payment security: All financial transactions are processed through secure payment gateways.
• Two-factor authentication: An additional verification layer is used for account security.

10. Third-Party Links and Services

The bdt2 platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We advise you to review their own privacy policies.

Payment service providers (such as bKash, Nagad, Rocket) are governed by their own privacy policies and are independently responsible for how your information is handled on their platforms.

11. Protection of Minors' Information

bdt2 strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process.

If we become aware that a minor is using our platform or that we hold their information, we will immediately close that account and delete all associated information.

12. Changes to the Privacy Policy

bdt2 may update this privacy policy from time to time due to changes in services, legal requirements, or other reasons. For any significant changes, we will:

• Update the "Last Updated" date on this page.
• Send a notification to your registered email address.
• Display a prominent notice on the platform.

If you continue to use the services after the updated policy is published, this will be considered your consent to the new policy. If you do not agree with the changes, you may close your account at any time.